At Brinyte, we always prioritize the interests of our customers. We are committed to providing professional after-sales support, quick responses, and full responsibility for all Brinyte products. If you experience any issues with your Brinyte product, please feel free to contact us.
The following warranty policy applies to products purchased directly from our official website.
If you purchased your item through a third-party platform, we recommend contacting the original seller first for assistance. If you are unable to reach the original seller, you are welcome to contact us, and we will do our best to help.
If we are unable to repair your product, we will replace it with a fully functional unit in equal or better condition. In the case that your product has been discontinued, we will provide a replacement with another Brinyte product of the same or higher value.
Warranty Service
| Warranty Period | Content | Notice |
| Free replacement within 30 days | Replacement or repair with proof of purchase within 30 days of receipt. |
1.To qualify for a return, please make sure the item is in brand new condition. |
| 2-year warranty | All flashlights/torches, lamps, etc. | 1.This warranty does not apply to products or parts that have been modified, misused, abused, or repaired without authorization. 2.If you need extended warranty, please register your product on our website (www.brinyte.com), or inform us by email (service@brinyte.com)about what you have purchased. 3.You will need to cover the shipping cost to return the item back to us. Brinyte will be responsible for the shipping cost when the item is sent back to you and all repair fee. |
| 1-year warranty | Batteries, chargers, charging cables, remote switches, mounts, etc. | |
| No warranty | clips, traffic wands, headbands, lanyards, O-rings, holsters, etc. | |
| 3-year extended warranty service | The extended warranty service covers only lamps and does not include accessories, consumables. | |
| Limited lifetime warranty | The lifetime warranty service only for flashlights/torches, lamps and does not include accessories, consumables. | 1. The lifetime warranty does not cover loss, theft, intentional damage or appearance damage, etc; 2. You can request warranty service at service@brinyte.com. 3.You are responsible for all the shipping fee and repair fee. |
Order cancellation and return process (brinytestore.com orders only)
| Product Status | Content | Notice |
| Orders that are not shipped after being placed | You can cancel your order by contacting us at any time within 2 working days of placing your order and receive a full refund. | 1. All products must be returned to us in full resale condition. 2. You need to return the item through the insurance parcel service and keep proof of postage. 3. Please include your details with your return so that we can determine the origin of the return. Please also include a brief description of the action you would like us to take (e.g. requesting a full refund for an unwanted return, making an exchange, etc.). |
| Return of wrongly shipped or unused orders | Please contact us in time. We will make appropriate arrangements to assist you with your return and exchange at no cost to you. |
If you have any questions or suggestions, please don’t hesitate to contact our customer service team.
You can reach us via email at service@brinyte.com, or through live chat at brinytestore.com. We will do our best to provide the assistance you need.
This policy was last updated on June 11, 2025.
Brinyte Technology Limited reserves the right of final interpretation of this policy.
